9kbd Terms and Conditions

01Introduction & General Terms

These Terms & Conditions ("Terms") form a legal agreement between the 9kbd platform and its users. By accessing the 9kbd website or mobile app, or by creating an account, you are deemed to have accepted these Terms.

9kbd is an online gaming platform offering slots, Live Casino, Sports Betting, and other gaming services to users in Bangladesh. References to "we", "us", or "9kbd" in these Terms & Conditions refer to the entity operating the platform.

It is your responsibility to read and understand these Terms. If any part is unclear, please contact our support team. These Terms may be updated at any time — continued use of the platform after any changes constitutes acceptance of the revised Terms.

02Account Register

The following conditions must be met to register an account on 9kbd:

• The applicant must be 18 years of age or older.
• Each individual may create only one account.
• All information provided at the time of registration must be accurate and up to date.
• Opening an account using someone else's identity or false information is strictly prohibited.
• You are responsible for keeping your account password confidential. Sharing your password with anyone is strictly prohibited.
• If you notice any suspicious activity on your account, please contact us immediately.

9kbd reserves the right to request KYC documents at any time. Failure to provide the required documentation may result in the account being temporarily or permanently restricted. Typically, a copy of your national ID or passport and proof of address will be requested.

03Deposits & Withdrawals

9kbd supports deposits and withdrawals via popular mobile banking services in Bangladesh. The key payment terms are outlined below:

• Only use a payment method registered in your own name for deposits.
• Deposits from third-party accounts are not accepted and will be returned.
• Withdrawals can only be made to the same payment method used for the original deposit.
• KYC verification must be completed before a withdrawal can be processed.
• Withdrawals are typically processed within 1–3 business days.
• Minimum deposit and withdrawal amounts are set in accordance with the platform's guidelines.

If a deposit fails or is delayed, please contact your bank or mobile banking provider first. If funds have been deducted but have not appeared in your account, contact our support team with your transaction receipt.

9kbd reserves the right to conduct additional verification or investigation on any transaction. We may hold or reverse transactions that we deem suspicious.

04Bonuses & Promotions

9kbd regularly offers various bonuses and promotions. Each bonus carries its own terms, which are outlined in the respective offer details. The general bonus conditions are as follows:

• The welcome bonus is available once only and applies to the first deposit.
• Wagering requirements must be met before withdrawing winnings obtained through a bonus.
• Bonus wagering requirements are generally set between 15x and 30x.
• Bonus claims are subject to a specific time limit — the bonus will expire once the deadline has passed.
• Multiple bonuses cannot be used simultaneously unless the offer explicitly states otherwise.
• 9kbd reserves the right to void any bonus if abuse is suspected.

05Gaming Rules

The following rules must be observed while playing games on the 9kbd platform:

• Each game has its own rules, which are outlined within the game itself.
• If a game is interrupted due to a technical error, 9kbd will investigate and make a final decision.
• If you notice any software bug or glitch in a game, report it to support immediately — exploiting such errors is strictly prohibited.
• In Sports Betting, all odds are subject to change during a match.
• In Live Casino games, the dealer's decision is final.

All game outcomes are determined by a certified Random Number Generator (RNG), which is regularly audited by independent third parties. This ensures that every game result on 9kbd is completely fair and unbiased.

06Prohibited Activities

The following activities are strictly prohibited on the 9kbd platform:

• Playing games using bots, automated software, or any other technical aids.
• Accessing or using another person's account.
• Using the platform for money laundering or any illegal financial transactions.
• Abusing the bonus system or claiming bonuses through multiple accounts.
• Exploiting any bug or vulnerability found in a game.
• Threatening, harassing, or showing disrespectful behaviour toward other users or staff.
• Opening an account using false or misleading information.

07Responsible Gaming

9kbd is deeply committed to responsible gaming. We want every user to treat gaming as a form of entertainment, not a dependency. To support this, we offer the following:

• Set daily, weekly, and monthly deposit limits.
• Temporary account suspension for a set period (cooling-off period).
• Permanent self-exclusion option.
• Session time reminder.

If you feel that gaming is having a negative impact on your life, please contact our support team immediately or use our Responsible Gaming View page.

08Account Closure & Suspension

9kbd reserves the right to temporarily or permanently suspend any account under the following circumstances:

• Violation of the terms and conditions.
• In cases of fraud or suspicious activity.
• KYC verification has not been completed.
• By order of a legal or regulatory authority.
• In the case of accounts that have been inactive for an extended period.

Users are generally notified before an account is closed; however, in cases of fraud, action may be taken without prior notice. Any verified legitimate balance will be returned following a review.

You may also request the closure of your own account at any time by contacting our support team.

09Limitation of Liability

9kbd is not liable for the following:

• If a game is left incomplete due to loss of internet connection or a technical issue.
• If a transaction is delayed or fails due to issues with a third-party payment provider.
• Unauthorized access to an account resulting from user negligence.
• Service disruptions caused by force majeure events such as natural disasters or government directives.

9kbd makes every effort to keep its services running without interruption. However, we apologise for any temporary disruptions caused by unforeseen circumstances. 9kbd is not obligated to provide compensation in such cases.

10Changes & Updates

9kbd reserves the right to modify these Terms & Conditions, in part or in full, at any time. The updated date will be published on the website following any changes.

For significant changes, registered users may be notified by email or SMS. However, continued use of the platform after any update constitutes acceptance of the revised Terms.

We recommend checking this page regularly to stay up to date with the latest Terms & Conditions.